Botha, Johann and Potgieter, Christo (2006) ITIL contributes to improved customer and user satisfaction. In: Praktisches IT-Management: Controlling, kennzahlensysteme, konzepte. Symposium Publishing, Dusseldorf, Germany, pp. 201-220. ISBN 9783936608823
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Abstract
Evidence that the use of ITIL could increase customer satisfaction en effectiveness of It services.
| Item Type: | Book Section |
|---|---|
| Keywords: | IT Service Management, ITIL |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Divisions: | Schools > School of Information Technology |
| ID Code: | 110 |
| Deposited By: | |
| Deposited On: | 25 Jun 2009 02:58 |
| Last Modified: | 09 Apr 2010 02:33 |
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