ITIL contributes to improved customer and user satisfaction

Botha, Johann and Potgieter, Christo (2006) ITIL contributes to improved customer and user satisfaction. In: Praktisches IT-Management: Controlling, kennzahlensysteme, konzepte. Symposium Publishing, Dusseldorf, Germany, pp. 201-220. ISBN 9783936608823

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Abstract or Summary

Evidence that the use of ITIL could increase customer satisfaction en effectiveness of It services.

Item Type:Book Section
Keywords that describe the item:IT Service Management, ITIL
Subjects:H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Schools > School of Information Technology
ID Code:110
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Deposited On:25 Jun 2009 02:58
Last Modified:09 Apr 2010 02:33

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