The impact of e-learning on workplace capability: Creating a framework of development

Saravani, Sarah-Jane and Clayton, John (2013) The impact of e-learning on workplace capability: Creating a framework of development. International Journal of Business Excellence, 6 (2). pp. 148-160. ISSN 1756-0047

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Abstract or Summary

Since 2007, the Waikato Institute of Technology has conducted a range of research studies investigating the use of information and communication technologies (ICT) in building New Zealand workforce capability. This research has revealed both employers and employees require assurance the e-activities they engage in are effective, efficient and provide value for the resources invested. This paper will focus on three aspects integral to such assurance – quality, impact and reflection. Quality explores the processes used in the creation of the workplace e-learning event and proposes a model, the 5-Ds, to create quality learning experiences. Measurement of impact investigates how the effectiveness of e-learning events is evaluated at two analytical levels – individual and organisational. A model, Return on Investment, Impact, Application, Accomplishment, Satisfaction (R.I.A.A.S.), based on slight modifications to the widely-applied Kirkpatrick-Philips evaluation pyramid, is presented. Reflection is presented as a conscious engagement wherein individuals and organisations review their existing activities against acknowledged frameworks and are able to identify actions to improve their capability. A reflection-action-measurement cyclical model, Reflection, Action, Measurement (R.A.M.), is proposed.

Item Type:Journal article
Keywords that describe the item:e-learning, workplace learning, evaluation models, quality assurance, QA
Subjects:L Education > L Education (General)
Divisions:Corporate > Library
ID Code:2701
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Deposited On:27 Aug 2013 23:37
Last Modified:27 Aug 2013 23:37

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