Skills needs of the tourism industry in New Zealand

Schultz, Ian (2013) Skills needs of the tourism industry in New Zealand. Project Report. Ian Schultz, Hamilton, New Zealand. (Unpublished)


Abstract or Summary

This research was carried out with tourism operators from throughout New Zealand and as such included a variety of activities and size of operators. It does however identify that in general terms softs skills are very important and in many cases rate as more important than hard skills. Considerations for the redevelopment of travel and tourism qualifications should, on the findings of this research, emphasise: • More soft skills as a part of the teaching rather than hard skills • Is it our role to teach soft skills or do we leave that to another school, programme or provider? • Do we have soft skills modules at the start of the programme? • Should students be tested on their soft skills at enrolment as part of the entry criteria? • Can we grade students on their soft skills?

Item Type:Monograph (Project Report)
Subjects:L Education > L Education (General)
Divisions:Schools > School of International Tourism, Hospitality and Events
ID Code:3120
Deposited By:
Deposited On:03 Mar 2014 01:38
Last Modified:30 Mar 2014 20:24

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