Ensuring quality and measuring effectiveness, impact and capability of e-learning in the workplace

Abstract or Summary

Firstly, at the individual level investigating competency and accomplishment and secondly, at the organisational level investigating strategic alignment and business impact. An evaluation framework based on five levels of evaluation (satisfaction, accomplishment, application, impact and return on investment) will be discussed. The third topic- capability - will investigate potential models for future assessment of components for successful deployment of e-learning within the workplace. The models highlighted - the reflection-action-measurement cyclical model (R.A.M.) and the A.C.E. conceptual framework model - have been developed by the authors as part of a research project investigating the effectiveness of e-Learning professional development across the New Zealand education sectors.