Evaluation of software system implementation in an SME

Young, Danielle and France, Adrian (2017) Evaluation of software system implementation in an SME. The Applied Management Review, 1 (2). pp. 1-9. ISSN 2537-7841

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Abstract or Summary

The study addresses research gaps on methodologies for implementing software systems into Small to Medium-sized Businesses (“SMEs”). Clarification of how the implementation of Xero™ accounting software and WorkFlowMax™ information management software (“WFM™”) was provided to an SME, as well as the impacts of changing software systems on an SME. An evaluative case study was carried out on a small business in Hamilton, New Zealand in 2017, over a period of six months where this software had recently been implemented. Interviews with three SME staff members and a senior member of the software vendor, plus participant observation showed that there was scope for significant improvements to be made on both sides. For the vendors, recommendations from this case study include better management of SME expectations of software capability; increasing time spent with the client; and providing greater clarity around the scope and limitations of training provided. For the SME, recommendations from this case study include: identifying an internal champion with effective communication skills and/or spreading championship roles between more than one staff member; providing greater transparency during planning stages of software adoption combined with opportunities for staff to discuss their user needs; and greatly increasing the frequency of minuted meetings with all company administrators.

Item Type:Journal article
Keywords that describe the item:SME, information system, accounting
Subjects:H Social Sciences > HF Commerce
H Social Sciences > HF Commerce > HF5601 Accounting
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
ID Code:5558
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Deposited On:17 Jan 2021 23:41
Last Modified:17 Jan 2021 23:41

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