Operations and Production Management

Singh, Karandeep and Harnett, Denise (2016) Operations and Production Management. Applied Management Conference, Wintec, Hamilton, New Zealand, 27 May 2016.

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Abstract or Summary

The context of my study is to Reviewing the induction program for new staff at Domino’s (Nawton). The concern thing about this project is to aware about onsite incidents that is normally happens in every organisation. Its organisation’s responsibility to get familiarise each staff member to their work. By introducing everyone to their work, staff members and teach them about work criteria can be minimise online incidents. Data sources for this research are Primary and secondary. Primary method is face to face interview with general manager and the staff members. By using this method, I can easily interact with staff member and know about their problems facing while working. Secondary sources are online research projects, articles, newspaper, magazines etc. Most common problem they are facing is how to deal with customers in busy time when customers feel they are not getting response in better way. Secondly, they get stuck while taking orders by phone. Moreover, they are not able to meet delivery deadlines. In this research, I concluded that organisation has to give proper induction program for at least 2 days before start the job and teach them about every single task so that while working they can handle each and every step with proper way. By this way, staff members will be in benefit by performing well and take good feedback from customers. Moreover, organisation will also be in benefit by increasing sale, reduction in labour cost, minimise the wastage by efficient use of resources and increase productivity.

Item Type:Paper presented at a conference, workshop or other event, and published in the proceedings
Keywords that describe the item:management, Domino
Subjects:H Social Sciences > HF Commerce
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
ID Code:5891
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Deposited On:16 Apr 2018 21:38
Last Modified:16 Apr 2018 21:38

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