Human Resource Management

Manda, Ramyakrishna and Wood, Brent (2016) Human Resource Management. Applied Management Conference, Wintec, Hamilton, New Zealand, 27 May 2016.

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Abstract or Summary

In Competitive Business world employees are the major asset for development and achieving their goals. This project is conducted on the Mix Kitchen & Bar Restaurant located at Hamilton centre. It is a newly started business. The restaurant facing low employee performance issue. Employee act as wheels for running the business vehicle on right track. Significantly, Customer service is important for restaurant business for making Customers into “happy customers” and this task is target for employee. To resolve the problems related to Customer service, Employees should act as more responsible to ensure positive customer experience. “Employee Empowerment” is the management strategy applied for stimulating employee performance. Employee Empowerment is the ongoing process of providing the all tools, resources, training, encouragement, and motivation to employee’s optimum level performance. Empowerment means making employee as more responsible person throughout the business practices and they act with sense of autonomy. It leads to their engagement in task accomplishment with more critical and creative thinking. For finding customer orientation The Spearman correlation test, regression analysis and path analysis are used for empowerment effect on customers. Questionnaire is used as primary research method for managing time with research and workplace. Based on this survey all participants are involved more honestly. Output of research survey shows three perspectives. Those are: Employee perspective, Manager Perspective and Owner perspective. Through employee’s point of view they are performing tasks with sense of value, they are motivated by intrinsic motivation, and they act as more responsible for making customers happy. As per Manager Perspective he or she empowered by owner in decision making and on employees authorities. By owner of the restaurant perspective the better strategic plans are applied for business growth. He/she concentrates on staff performance Very supportive, encouraging to the staff and makes the workplace environment comfortable to the staff and giving authorities to making decisions on critical situations. Therefore according to literature review (information gathered from secondary resources) this thesis is very helpful to resolve problems which are related to the Employee performance. In today’s Competitive world making Customers happy is an essential element for restaurant business economy and it can be achieved through better employee performance. So, management turn the concentration to more eye on employee activities for making them in to more powerful by increasing confidence and sense of worth. Transformational leadership practices are useful to empower the employee. When employees feel more responsible towards resolving the issue definitely they act hardly and with more ideas, and instantly they get the job satisfaction and they feel more capable. It gives rise to more employee involvement in job. It results to the better customer service, leads to the innovation in the business with low cost.

Item Type:Paper presented at a conference, workshop or other event, and published in the proceedings
Keywords that describe the item:Human resources, employees, Mix Kitchen & Bar Restaurant, customer service
Subjects:H Social Sciences > HF Commerce
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
ID Code:5903
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Deposited On:10 Apr 2018 02:51
Last Modified:10 Apr 2018 02:51

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