To find a better way of training and development for a small retail business in the health product industry

Wan, Qiuyan and Davis-Ngatai , Priscilla S.T. (2018) To find a better way of training and development for a small retail business in the health product industry. Applied Management Conference, Hamilton, New Zealand, July, 2018.

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Abstract or Summary

This research is aimed at finding out how to bring a better training and development process to a small retail business in the health product industry to increase the effectiveness of employees' performance. The study was carried out at Dekang Nutrition Ltd. Currently,it has set up three physical stores in Rototuna, Hamilton. Dekang also has a 300-square-metre warehouse and delivery centre at Te Rapa, and operates two sales platforms online. This research uses qualitative methods. The primary qualitative method that used is interview. The study found out that the type of training needed to be changed, as the current training system is not enough for employees to keep up with rapid changes in the external environment. It also provides an insight into the lack of systematic follow up. The study recommends Dekang to have a mentoring/buddy system for training and to develop an evaluation system for employees to have a clear idea of their own performance in a timely manner. Also, the study recommends that Dekang have a clear career pathway to help employees improve.

Item Type:Paper presented at a conference, workshop or other event, and published in the proceedings
Keywords that describe the item:retail industry, training, business
Subjects:H Social Sciences > HF Commerce
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
ID Code:6247
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Deposited On:26 Nov 2018 01:38
Last Modified:26 Nov 2018 01:38

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