Staff management training in McDonalds

Duggal, Ritesh and Alexander, Peter (2018) Staff management training in McDonalds. Applied Management Conference, Hamilton, New Zealand, July, 2018.

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Abstract or Summary

The business environment has evolved and undergone various changes and developments with the passage of time. It is essential for the organisations operating in different industries and sectors to bring changes and developments in their functions, processes, operations, products, and services to meet the needs of customers. In the food industry of New Zealand, it has been found that there are many local and international players competing against each other. McDonald's is one of the leading international fast food chains, which have achieved and retained a strong position in the industry. The research was based on analysing the staff management training difficulties faced by the management of McDonald's at 5 Cross Roads, Hamilton. Analysing the importance of training, it has been found that it is critical for the management of organisations to plan and organise regular training sessions. These must be in accordance with the training needs assessed and identified by management. New and existing employees must be provided with training with the aim of enhancing their capabilities and skills. It is essential to ensure that the employee and the organisation gain benefit from the training. Effective training can help the organisation achieve a high-level of customer satisfaction, which can positively influence the success of the organisation.

Item Type:Paper presented at a conference, workshop or other event, and published in the proceedings
Keywords that describe the item:staff management, training
Subjects:H Social Sciences > HF Commerce
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
ID Code:6284
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Deposited On:25 Nov 2018 21:35
Last Modified:19 Dec 2018 22:42

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