Developing a volunteer handbook template for an event

Riddell, Monique and Harnett, Denise (2018) Developing a volunteer handbook template for an event. Applied Management Conference, Hamilton, New Zealand, 23-25 October, 2018.

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Abstract or Summary

This event is a Christian music festival that takes place at Mystery Creek on Auckland Anniversary weekend (January). It attracts 5000+ attendees and 500+ of those attendees are volunteers. Volunteers play a large part of this event and getting information across clearly is very important. The aim of this research looks at developing a volunteer handbook template for an event. Mixed methods where used when collecting primary data interviews and questionnaires). For secondary data the following themes were researched; volunteers/volunteer management, events/event management, music festivals, human resource volunteer management and volunteer handbooks/manuals. Tentative results have shown that while this event currently does have a handbook it needs updating and altering. It is important for this event to have a very thorough handbook as they don’t have a volunteer coordinator so the handbook is used to distribute most of the knowledge. Tentative conclusions and recommendations: it was found in the research that that a volunteer handbook is very important for any event and it is recommended that this event implements an updated volunteer handbook for 2019 and undertakes an evaluation after the event to see how it was received. It was also reiterated that a volunteer handbook can be in many forms and parts. It is recommended for this event that the Handbook would be in two parts, part A being the main general handbook and part B being the role specific handbook.

Item Type:Paper presented at a conference, workshop or other event, and published in the proceedings
Keywords that describe the item:event management, Christmas music festival
Subjects:H Social Sciences > HF Commerce
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
ID Code:6444
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Deposited On:13 Dec 2018 04:20
Last Modified:13 Dec 2018 04:20

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