Managing floor and carpet cleaning in hospitality

Jhunjhunwala, Pulkit and Deo, Sukh (2018) Managing floor and carpet cleaning in hospitality. Applied Management Conference, Hamilton, New Zealand, 23-25 October, 2018.

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Abstract or Summary

For hospitality, it is essential to attract customers through excellent service and optimum cleanliness. This research work aims to manage floor and carpet cleaning issues. The six sigma model is used as a way of increasing the operational efficiency of floor cleaning. The researcher decided to use positivist philosophy to draw out the ghost cause. PESTLE and SWOT analysis were chosen as the most suitable methods for external and internal analysis respectively. The primary focus is on qualitative data collection that was conducted with three cleaners, one laundry head, and one manager of the motel. The research outcome shows that the employees of the company are satisfied with the management. Also, there is no doubt that the organisation is giving proper importance to the cleaning operation. Besides that, there is a huge requirement for new technology implementation, like a modern vacuum cleaner and employee training. An implementation plan is summarises what will be helpful to eradicate current prevalent issues.

Item Type:Paper presented at a conference, workshop or other event, and published in the proceedings
Keywords that describe the item:floors, carpets, cleaning, hospitality, business, customer service
Subjects:H Social Sciences > HF Commerce
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
ID Code:6520
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Deposited On:18 Dec 2018 00:04
Last Modified:18 Dec 2018 00:04

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