Reflect, review, renew: Utilising benchmarking, reflection and feedback to encourage change

McMillan, Adam and Clayton, John (2009) Reflect, review, renew: Utilising benchmarking, reflection and feedback to encourage change. In: ALT-C 2009: In dreams begins responsibility - choice, evidence, and change. Association for Learning Technology (ALT).

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Benchmarking is based on the concept of comparison and measurement. While the results obtained by benchmarking can often be misused and may be treated with suspicion, when used appropriately the findings of the benchmarking process can help the provider reflect on their strengths and weaknesses, facilitate organisational understanding and inform organisational implementations (HEAEDST, 2008). The e-Learning Maturity Model (eMM) is a benchmarking tool designed to ensure educational organisation investments in e-learning design, development and deployment are meeting the needs of the learners, trainers and the organisation (Marshall, 2006). In March 2008 the Waikato Institute of Technology (Wintec) received the benchmark results from the eMM tool (Left, Neal, & Marshall, 2008) which outlined the strengths and weaknesses of 35 e-learning processes within Wintec. A fine grained analysis, using the eMM Process Assessment Workbook (Marshall, 2006a), identified one process in particular, "E2: Teaching staff are able to provide regular formal and informal feedback on quality and effectiveness of their e-learning experience (E2)", which was deemed to be significant to the activities of professional development staff. This paper presentation will begin with an overview of the E2 process and explore our institutes maturity and weakness as measured by the indicators associated with this process. It will then identify and outline the professional development initiatives offered to encourage staff reflection and elicit feedback thus providing evidence to drive change at an individual and institutional level. These initiatives include the development and ongoing support for an on-line community of practice enhancing the pedagogical understanding of staff, the scheduling of regular face-to-face staff discussion forums to identify and disseminate best practice, and the provision of "one-to-one" staff support in portfolio development and reflective practice.

Item Type:Book Section
Additional Information:Conference held 8-10 September, 2009, in Manchester, England
Keywords that describe the item:Benchmarking, eMM, reflection, feedback
Subjects:L Education > L Education (General)
Divisions:Corporate > Assett Centre
ID Code:662
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Deposited On:03 Mar 2010 03:07
Last Modified:25 Feb 2011 03:05

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