International student satisfaction: Implications for language teaching

Ryan, Jonathon (2018) International student satisfaction: Implications for language teaching. Waikato TESOLANZ Symposium, Hamilton, New Zealand, 10 November, 2018.

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Abstract or Summary

Enquiries into the (dis)satisfaction of international students reveal important insights into their experience, and may be a partial predictor of academic success, student retention, and word-of-mouth promotion. Previous studies have revealed tendencies for satisfaction across a number of areas (e.g. academic achievement) but also a range of stressors (e.g. loneliness), suggesting appropriate responses and interventions from staff and institutions. The present study aimed to build on such findings in the context of vocational education within NZ. To this end, 110 students at one tertiary institution completed narrative frames discussing top-of-mind issues in relation to their (dis)satisfaction with their classes, the institution and NZ in general. Twenty participants also participated in extended, open interviews. In the findings reported here, following Bianchi (2013), particular attention is drawn to the contrast between bidirectional and unidirectional satisfiers. The latter has a more or less stable effect weighting, where for instance, the more a condition exists, the more satisfied students are. Less widely recognised are unidirectional factors, where the presence (absence) of some conditions may have a profoundly negative impact on student experience, but the opposite condition (even where exceptional) may only result in a neutral evaluation. Various (dis)satisfiers are identified and implications are discussed.

Item Type:Paper presented at a conference, workshop, or other event which was not published in the proceedings
Keywords that describe the item:International students, satisfaction, teaching
Subjects:L Education > L Education (General)
Divisions:Schools > Centre for Languages
ID Code:6723
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Deposited On:29 Dec 2018 22:49
Last Modified:29 Dec 2018 22:49

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