User acceptance of e-government services in Sri Lanka

Samarakoon, H.M. Isuru Buddhike (2020) User acceptance of e-government services in Sri Lanka. Graduate student work (Unpublished)

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Abstract or Summary

Implementation of e-Government concepts and practices tend to become more generic by the digitalization of the modern world. Sri Lanka, as a South Asian Country, intends to utilize Information and Communication Technology (ICT) to offer convenient, effective, transparent, reliable and efficient state services for their citizens. This research study had conducted to evaluate the User Acceptance of e-Government Services in Sri Lanka by proceeding with an online questionnaire survey among 652 Sri Lankan citizens. In this study, the Attitude, the impact of demographic characteristics, Quality of e-service, Motivational Factors/Advantages and the Limitations that influence User Acceptance has investigated. Based on Modified Technology Acceptance Model (TAM) as a conceptual analysis method, data had analysed using Analysis of Variance (ANOVA), Chi-square tests with p-values, Bivariate ANOVA and further Cronbach's Alpha has been using to check the reliability of the research study. Results revealed that Sri Lankan citizens possess a positive Attitude and out of the demographic factors: age, educational background, IT knowledge and occupation were identified as influencers on accepting e-services. Results have discovered the significant requirement of filling the gap between Quality and Satisfaction of the current e-Government by upgrading of Motivational Factors (Efficiency, Effectiveness, Reliability, Accuracy and Less documentation leading to less space). Further limitations were identified as ‘Attitude of people’, ‘Financial strength of Nation/country’, ‘Technological fluctuations’, ‘Political support and less coordination between public and private sector’ on User Acceptance of eGovernment Service in Sri Lanka.

Item Type:Graduate student work
Keywords that describe the item:e-Government Service, Modified Technology Acceptance Model, User Acceptance
Subjects:T Technology > T Technology (General)
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Information Technology
ID Code:7392
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Deposited On:12 Aug 2020 01:09
Last Modified:12 Aug 2020 01:09

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