Student experience with online education system

Abstract or Summary

Online education is becoming a popular choice by several academic institutes to deliver higher education to many New Zealand students. As online education is gaining acceptance by students in New Zealand, it is crucial to understand the factors that can impact students' satisfaction with the online education system compared to traditional education methods. Due to the latest technology developments, the factors affecting online education keeps updating. It is mandatory to understand the user experience with the online education system. This research study's objective is to examine ten factors that repeatedly come in past literature. The factors are interaction, learning style, self-efficacy, motivation, online databases, social media platforms, social presence, service quality, and system quality, hence assisting the education sector to enhance their business strategies and providing a better service to their users. This research project has adopted a non-experimental quantitative research methodology. Data has collected with an online survey by using convenience sampling in New Zealand. The survey has sent to participants via social media platforms, i.e., Facebook, LinkedIn, WhatsApp, and Snapchat in New Zealand, to collect the responses to 29 survey questions. To understand the relationship between categorical variables and perform data analysis, the researcher has completed a chi-square test. Other sections of the research report described here chronologically: Initially, a systematic literature review on the factors has conducted, and a related hypothesis has formed to demonstrate the impact of factors on student satisfaction. After that, a discussion has made on the research methodology used for this research study. Later in this research study, the researcher has thoroughly discussed research results in discussion and drawbacks. In the end, references and appendices to this research report mentioned.