Items where Department/School is "Schools > School of Information Technology" and Year is 2006

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Botha, Johann and Potgieter, Christo (2006) ITIL contributes to improved customer and user satisfaction. In: Praktisches IT-Management: Controlling, kennzahlensysteme, konzepte. Symposium Publishing, Dusseldorf, Germany, pp. 201-220. ISBN 9783936608823

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Hunt, Tim D. and Matheson, Rosanne S. and Christie, Derek (2006) Novel enhancement to multi-choice question assessment. In: Proceedings of the 19th Annual Conference of the National Advisory Committee on Computing Qualifications. National Advisory Committee on Computing Qualifications, Auckland, New Zealand, pp. 135-138.