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Botha, Johann and Potgieter, Christo (2006) ITIL contributes to improved customer and user satisfaction. In: Praktisches IT-Management: Controlling, kennzahlensysteme, konzepte. Symposium Publishing, Dusseldorf, Germany, pp. 201-220. ISBN 9783936608823

This list was generated on Fri Dec 19 01:03:59 2014 NZDT.