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Stakeholder disclosure in the consumer and finance industries


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AMRAugust2017v2No1 Cover.pdf - Submitted Version
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AMR April 2018 Vol2 No1 (002).pdf - Submitted Version
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Disclosures of information are important for disseminating information and the functioning of profit and non-profit organisations. The organisation is required to disclose information to stakeholders through different ways such as interim quarterly reports, and annual reports, with much additional information provided voluntarily. The annual report is found to be the most vital source of information about an organisations activities, financial and non-financial. By using annual
reports, stakeholders are getting updated with the company’s quarterly and annually performances. To measure the level of information disclosed in annual reports, disclosure indices measure and assess the level of information. By using a disclosure index, researchers can determine which information companies find the most important and which are the least important. Past research indicates that disclosures vary across industries due to stakeholder influences in the respective industries. This study investigates the level of disclosure in annual reports of the consumer service Industry and the financial Industry. For this research, eight companies were sampled and analysed using 20 selected disclosure items relative to four stakeholder groups. Disclosure indices were used to measure and compare the level of disclosures for both industries. The results of this study showed that consumer services industry disclose more information to stakeholders than the financial industry. The stakeholder disclosed to most by both industries was the shareholder while community was the least disclosed to. The lack of disclosure to some stakeholders indicates a stakeholder management
phenomenon. Disclosure could be improved by all industries and more disclosure to particular stakeholders.

Item Type: Journal article
Uncontrolled Keywords: stakeholder disclosure, finance industry, transparency
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
Depositing User: Adrian France
Date Deposited: 14 May 2018 20:57
Last Modified: 21 Jul 2023 06:56

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