Autoethnnography: A reflexive tool for event festival managers

Robertson, Jan and Hayes, Lisa (2010) Autoethnnography: A reflexive tool for event festival managers. Contemporary Ethnography Across the Disciplines (CEAD) Hui, Hamilton, New Zealand, 17-19 November, 2010. (Unpublished)

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ETHNOGRAPHIC EVENTS Lisa M Hayes and Jan C Robertson Dept. Sport & Leisure Studies, University of Waikato AUTOETHNOGRAPHY A REFLEXIVE TOOL FOR EVENT/FESTIVAL MANAGERS Practice and Advocacy: Doing Ethnography on the Ground Abstract: High‐quality production is the everyday expectation of people seeking leisure experiences through sporting events and/or (performance) festivals. People participate in events because "celebration can be experienced individually, but is realised more profoundly in significant social settings" deLisle (2009, p.6). However it is not only the event itself that contributes to the experience, it is a combination of the event and the ancillary services together that provide a 'seamless' consumer experience. There are a many strategies that can be employed to evaluate an event's successes and/or identify areas for enhancement, such as surveying participants during and post event. This paper explores an additional strategy, using auto‐ethnography as a reflexive tool, to assess an event's effectiveness in meeting consumer expectations. Two event managers attended WOMAD, Taranaki 2010, as participants, to experience the event and ancillary services provided, to identify the impacts ancillary services had on the overall WOMAD experience. This paper will take the form of a conversation between the two event managers critiquing 'space',accommodation, parking, access, catering, children's opportunities, facilities, signage and event personnel. An audio‐visual display will accompany this presentation highlighting some of the 'critical' factors that we, as participants, identified influenced our perceptions of the event's success. Watch the video on YouTube:

Item Type:Paper presented at a conference, workshop, or other event which was not published in the proceedings
Keywords that describe the item:Event Management, Autoethnography, Reflexive Tool, Event Managers
Subjects:G Geography. Anthropology. Recreation > GN Anthropology. Visual Ethnography
Divisions:Schools > Centre for Business, Information Technology and Enterprise > School of Business and Adminstration
ID Code:3431
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Deposited On:02 Dec 2014 21:51
Last Modified:02 Dec 2014 21:52

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