Initial phase of the research was initiated with the exterior data collection on the organisation which could be improved based on the customer feedback mechanism which is very important. The shop was going in for economic downfall after a successful stint in their first financial quarter which demanded for a detailed analysis of their organisation by an external force. The organisation was happy to accept the research idea which was the need of the hour for the organisation which was suffering from financial backdrops. Organisation was finding it difficult to enquire about the existing issues which were pulling their business down. Many problems were circulating inside the organisation like unstructured supply chain and human resource management. As the owners were too young for the business, they lacked proper experience in the business. Nativity of the owners also played an important role in the business. They followed the Indian style of business in a city like Hamilton which is too small compared to India. Every nation has their unique business which should be analysed by the indigenous small immigrant business personals. The supply chain of the organisation was at the premature state which lacked proper planning of the product procurement. The products were procured without any planned chart and it affected the entire supply chain process.