The research topic, Optimisation of operations of wet vacuuming the carpets in Spotless cleaning services, was chosen by analysing problems in the operations of the organisation. Mixed methods involving survey and an interview, were used in the research. The survey was taken with thirty workers from the organisation, and the supervisor was interviewed. From the results, the findings are:
• The machine is hard to pull and handle during the work
• Time allotted to employees is insufficient to complete the work
• Time allotment is a challenge for the supervisor
• Safety & PPE measures needs to be increased
Solutions for the problem faced by the organisation are: follow-up / refresher training programmes need to conducted: an upgrade to easy-to-use machines that will help the workers to do the work within the given time. If the organisation follows the recommendations it will help the company to optimise wet vacuuming service operations.