The focus of the research project is to investigate the daily operation management in an organisation and give suggestions to improve their business. This research project is to help the organisation improve their daily operations which will tend to improve the overall business. A SWOT analysis was conducted to identify errors and poor performance areas for operations. The 3c’s theory was utilised to enhance the results and research. That theory includes competitors, customers and climate, because if someone wants to improve their business then they must compete with their competitors and gather knowledge of their customers. To complete this research, I will go through the personal observation and some informal discussion with the co-workers and managers. The qualitative research method has been selected. To conclude, the business can improve by cultivating work efficiency and maximum utilisation of equipment.