This paper shares learning from initiatives by one tertiary institution to add value for two community organisations. Looking externally, non-profit organisations (NPO) internationally and in New Zealand face significant challenges to enhance capacity for improving operations and community service (Thornton, 2009). The purpose of the project was to advise them on technical IT (Information Technology) matters, and so an assessment instrument was developed from ITIL (Information Technology Infrastructure Library) and other sources that are simple, generally available and free. Early field activities exposed the need to fully appreciate the operating challenges faced by NPOs and the accommodation of unique situation of each in consultation. It seems important for tertiary institutions to adjust approaches for the unique needs of NPOs, including accommodating sophistication but without available funding. Practicing auditors and consultants on risk management might consider covering the implications of increased use of Information Technology readily.