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Community links with two non-profit organisations: Technology problem solving or proper risk management?


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This paper shares learning from initiatives by one tertiary institution to add value for two community organisations. Looking externally, non-profit organisations (NPO) internationally and in New Zealand face significant challenges to enhance capacity for improving operations and community service (Thornton, 2009). The purpose of the project was to advise them on technical IT (Information Technology) matters, and so an assessment instrument was developed from ITIL (Information Technology Infrastructure Library) and other sources that are simple, generally available and free. Early field activities exposed the need to fully appreciate the operating challenges faced by NPOs and the accommodation of unique situation of each in consultation. It seems important for tertiary institutions to adjust approaches for the unique needs of NPOs, including accommodating sophistication but without available funding. Practicing auditors and consultants on risk management might consider covering the implications of increased use of Information Technology readily.

Item Type: Book Chapter
Additional Information: Paper presented at SHAKE-UP: New Perspectives in Business Research and Education: New Zealand Applied Business Education Conference (NZABE) 2010, held 27-28 September, 2010, in Napier, New Zealand
Uncontrolled Keywords: Collaboration; community Service; Risk management; IT management; ITIL
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: Schools > Centre for Business, Information Technology and Enterprise > School of Information Technology
Depositing User: Christo Potgieter
Date Deposited: 15 Dec 2010 22:02
Last Modified: 21 Jul 2023 02:28

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